Selling on AJIO is a great opportunity, but many sellers face losses due to fake return claims, wrong item claims, and missing product disputes. AJIO introduced VMS (Video Management System) to help sellers provide video proof during claim disputes.
If you understand how AJIO VMS works, you can win almost every claim easily.
This guide explains everything.
What is AJIO VMS?
AJIO VMS (Video Management System) is a video proof submission system used by AJIO sellers to submit packing videos when customers raise disputes.
These videos help verify:
- Correct product packed
- Right size and color
- No damage before shipping
- Proper packaging
- Correct label attached
When you submit this proof, AJIO reviews and approves seller claims faster.
Why AJIO Sellers Lose Claims
Most sellers lose claims because:
- No packing video available
- CCTV not focused on packing table
- Video timestamp missing
- Order ID not visible
- Video not properly stored
- Hard to find specific order video
Without proper VMS setup, sellers cannot defend themselves.
How AJIO VMS Helps You Win Claims
Using proper VMS system you can:
1. Record Every Packing Video
Automatically record:
- Product packing
- Label pasting
- Courier handover
2. Search by Order ID
Find video instantly using:
- Order ID
- Tracking number
- Date & time
3. Submit Video to AJIO
Upload proof within minutes instead of hours.
4. Reduce Fake Claims
Customers cannot misuse return policy when video exists.
Step-by-Step AJIO Claim Winning Process
Step 1: Record Packing Video
Install camera above packing table.
Ensure video shows:
- Product clearly
- Packing process
- Label sticking
- Final packed box
Step 2: Save Video with Order ID
Use system that automatically tags:
- Order number
- Date
- SKU
Step 3: Claim Raised by Customer
Customer raises:
- Wrong item claim
- Empty box claim
- Damaged item claim
Step 4: Upload Video Proof
Submit video inside AJIO claim panel.
Step 5: AJIO Reviews Video
AJIO verifies and approves seller claim.
Common AJIO Claims You Can Win
With VMS system you can win:
- Empty box claims
- Wrong product claims
- Used product return
- Size mismatch fraud
- Fake damaged return
- Missing accessories claim
- Item not received claim
Video proof makes seller safe.
Best Camera Setup for AJIO VMS
Recommended setup:
- Overhead packing camera
- HD 1080p recording
- Timestamp enabled
- Order ID visible screen
- Continuous recording
- Auto video storage
This setup ensures claim approval success.
Manual vs Automated AJIO VMS
Manual CCTV Recording
Problems:
- Hard to find videos
- No order tagging
- Time consuming
- Claim delays
Automated VMS System
Benefits:
- Auto order tagging
- Fast video search
- One-click export
- Claim-ready proof
- Reduced manpower
Automation is better.
Who Should Use AJIO VMS
This system is ideal for:
- AJIO sellers
- Warehouse sellers
- Ecommerce brands
- D2C brands
- 3PL warehouses
- High return category sellers
Especially useful for:
- Fashion sellers
- Footwear sellers
- Electronics sellers
- Beauty product sellers
Benefits of Using AJIO VMS
- Win seller claims easily
- Stop fake return fraud
- Reduce losses
- Faster claim approval
- Improve seller rating
- Increase profit margins
- Reduce manual work
Pro Tips to Win 100% AJIO Claims
Follow these:
- Show product clearly in camera
- Zoom label before sealing
- Record complete packing
- Use good lighting
- Keep fixed packing area
- Store videos minimum 30 days
- Use order ID overlay
These improve approval chances.
Final Conclusion
AJIO VMS is essential for every serious seller. Without video proof, sellers lose money. With proper VMS setup, you can win claims easily, reduce disputes, and protect your business.
If you sell on AJIO regularly, implementing automated video proof system is the smartest decision.
It helps you:
- Stop fake returns
- Win disputes
- Save money
- Scale confidently
Start using AJIO VMS and secure your ecommerce operations today.